FREQUENTLY ASKED QUESTIONS
How do I join the Library? There are two ways to join the Library: i) Complete a Form at the Library - you will need to bring some form of ID e.g. passport, utility bill, bus pass etc. If the membership is for someone under 16, this requires a parent’s signature OR ii) Join Online - The Online 'Join the Library' Link can also be found at the Top of each Page of this Website
How do I access My Account to browse, renew and reserve books online? Direct access to your Account is available Online - The Online 'My Library Account' Link can also be found at the Top of each Page of this Website
Are all the books for loan? The vast majority of books are for loan but there are a few that are for reference only and we also have some For Sale
How many books can I loan at one time? A total of 24 books at any one time
How long can I keep the books for? Books are loaned for a three week period. If you wish to keep the books for longer then they can usually be renewed for a further three weeks by calling in at the Library or telephoning, or through your online Library Account. If one of the books has been reserved by another member then, unfortunately, the book cannot be renewed
Do you have e books? E books are available through the LCC website to all members of a Leicestershire Library. There are also a wide range of magazines available through this service. Leaflets are available in Burbage Community Library giving all the details
Are children welcome in the Library? Children are welcomed warmly and encouraged to use the Library
Do I have to be a member to use the Library? All members of the public are welcome to come into the Library to browse the books, gain information from leaflets, directories etc. that are available. The photocopier can also be used (a charge is made for each copy). However, membership is required to make full use of the Library services – borrow books, reserve books, use PCs, connect to the Wi-Fi
What if I am late returning books or can’t get them back on time? Books can be renewed via telephone or online if you cannot get into the Library before the due date. Charges are applicable for overdue books – a list of charges is displayed in the Library and the cost depends on the type of membership status e.g. Adult, Child, etc. Charges are made per day when overdue. Books can be placed through the Library letterbox when closed and the return date will be the last day the Library was open. For example, if a book is put through the letterbox on a Monday morning it will be considered as having been returned on Saturday (i.e. the previous day the Library was open). If charges have been incurred and books are returned in this way, the charge will stay on the 'member’s account' and will be displayed for payment on the next visit
How can I connect my Laptop/Tablet/Phone to the Library Wi-Fi? Power up your Laptop/Tablet/Phone and go to the list of visible networks; select “LCC Public”, click “connect” and use your Library Card details to log in
How can I book the Library for a Private Event event? Please call in to the Library or contact us by Telephone during Opening Hours
How can I volunteer at the Library? If you are interested in volunteering, we are always looking for extra help. Please call in to the Library, Telephone during Opening Hours or e-mail Carole Kemp, our Volunteer Coordinator, at Furrygang2@hotmail.com
The welfare of everyone at our Library is of paramount importance
Please be aware of our LIBRARY USER RULES below
Burbage Community Library will not tolerate any anti-social, offensive, nuisance behaviour impacting on its Volunteers, other members of the public, library property whilst within our building or gardens
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Cycles and scooters are not allowed in the Library, with the exception of Mobility scooters
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Dogs are not allowed in the Library, with the exception of 'assistance dogs'
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Users of the Library Photocopier, Computer and Wifi must not use use these facilities, or add memory sticks or other electronic recording media, to view inappropriate material
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Images, Photos and Videos - Other than Selfies, or pictures with Family or Friends, please obtain permission before taking any photos / video images of people in our Library Building and Gardens. Occasionally ‘nominated’ Library Volunteers will take photos and videos to help us record and celebrate the Library and these images may appear on our Website, wider social media such as Facebook, Instagram, and within hard-copy materials. However, we will ONLY take and use photos / videos of You, any Child or Adult in your care, for the above purposes and with your WRITTEN PERMISSION. If you would prefer for you or any child or adult in your care not to be photographed / videoed, or would like us to delete any previously used image, please speak to any member of our Team ‘Behind the Desk’ or call us on 0116 3053558. Any permitted images will be used only for the purposes set-out above, will be stored securely and will not be kept for longer than they are needed for the purposes listed above.
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Library users shall not give a false name and address to access the Library services and facilities
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Sleeping in the Library is not permitted at any time and Library users must vacate the Library at closing of the session
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No books shall be taken out of the Library without the books being date stamped and issued using a Library card
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If a Library user wishes to copy an article or part of a book they must check with a Volunteer it is appropriate to do so
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If a Library book is not returned by the stamped date, and at a later date the fine not paid, the lender may be refused the loan of other books
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Goods are not permitted to be sold within the Library unless with consent of the committee
WE WELCOME YOUR FEEDBACK
To share Compliments, report any Concerns, offer Ideas and Suggestions to help us improve our services, please Telephone or Visit the Library during Opening Hours to discuss and complete a Feedback Form